Comcast and the U.S. Department Of Housing and Urban Development Collaborate to Close the Digital Divide

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Comcast and the U.S. Department Of Housing and Urban Development Collaborate to Close the Digital Divide

Internet Essentials to reach more than 40 percent of all HUD-Assisted Households nationwide.

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.@Comcast teams up with @HUDgov to expand #InternetEssentials to more low-income households #digitaldivide
Friday, July 15, 2016 - 11:15am

PHILADELPHIA, July 15, 2016 /3BL Media/  - Today, Comcast and the U.S. Department of Housing and Urban Development’s (HUD) ConnectHome initiative took an historic step to close the digital divide in America.  Now, public housing and HUD-assisted residents living in Comcast’s service area are eligible to apply for Internet Essentials, the company’s acclaimed, high-speed internet adoption program for low-income families.  Including homes covered by Comcast’s pilot public housing expansion announced in March, an estimated total of up to 2 million HUD-assisted homes, including Public Housing, Housing Choice Voucher, and Multifamily programs, will now have access to low-cost internet service.

"ConnectHome is opening doors of opportunity for our next generation of Americans," said HUD Secretary, Julián Castro.  "Today’s announcement has the potential to transform the lives of hundreds of thousands of kids across the nation by giving them the tools to reach their full potential.  We’re grateful to Comcast for joining the ConnectHome initiative, which has extended its reach to more than 1.5 million children in one short year."

"This announcement reaffirms Comcast’s determination to make a meaningful impact to close the digital divide for low-income families in this country," said David L. Cohen, Senior Executive Vice President and Chief Diversity Officer of Comcast.  "This is the single largest expansion of the Internet Essentials program in its history, and we’re thrilled to be working with HUD to help connect even more families, including seniors, veterans, and adults without children, to the transformative power of having internet service at home."

The top ten states and cities with the largest numbers of HUD-assisted households in Comcast’s service area include*: 

Top 10 States

Top 10 Cities



Chicago, IL




Philadelphia, PA




Miami, FL




Baltimore, MD




Houston, TX




Washington, DC


New Jersey


Detroit, MI




Atlanta, GA




San Francisco, CA




Pittsburgh, PA


*These numbers are for all HUD-assisted homes of which approximately 35 percent have school-aged children and are, therefore, already eligible to apply for Internet Essentials. These numbers also include households covered by Comcast’s public housing pilot announced in March.

Between 2009 and 2014, broadband service providers spent over $422 billion on capital investments, and three in four American households now use broadband at home.  Despite this significant progress, one in four American households still don’t access the internet at home, particularly lower-income families with children.  According to the 2013 American Community Survey, less than 43 percent of individuals without a high school diploma or equivalent lack home internet access, but under this opportunity adults and young learners can get connected from the comfort of their own homes and take advantage of resources to get a GED credential, apply for and complete college, and acquire the necessary digital literacy skills to thrive in a highly competitive, global workforce.

ConnectHome strives to ensure students can access the same level of high-speed Internet at home that they have in their classrooms.  Today’s announcement furthers this vision, benefiting students of all ages.

This is the ninth time in five years Comcast has expanded eligibility for Internet Essentials. The policy change marks the first time, nationally, households without children eligible to participate in the National School Lunch Program are officially able to apply for Internet Essentials. In 2011, the program was first offered to families with children eligible to receive a free school lunch from the National School Lunch Program.  It was expanded, in 2012, to children eligible for the reduced price school lunch program.  In 2013, Comcast expanded eligibility to include families with children in parochial, private, charter, and cyber schools, as well as students who are home schooled.  Last year, Comcast extended the program two more times, on a pilot basis, to low-income seniors and low-income community college students.  Earlier this year, another pilot program extended Internet Essentials to those living in public housing in Miami, Nashville, Philadelphia, and Seattle.  Finally, Comcast has expanded the number of schools where every student in the school will be deemed eligible for the program so long as a certain percentage of the kids in that school are NSLP eligible – from 70 percent, to 50 percent, and now to 40 percent.  As a result, Comcast estimates auto-enrollment now applies to about half of the 48,000 schools across its service area. 

Internet Essentials Key Investments

From August 2011 through December 2015, Internet Essentials has connected more than 600,000 low-income families, benefitting more than 2.4 million Americans, to the internet at home. Also since 2011, Comcast has invested more than $280 million in cash and in-kind support to help fund digital literacy training and education initiatives, reaching nearly 4.4 million people through national and local nonprofit community partners. 

  • Provided more than 47,000 subsidized computers at less than $150 each.
  • Distributed for free nearly 51 million Internet Essentials program materials.
  • Broadcast more than 8.3 million public service announcements, valued at more than $100 million.
  • Welcomed 5 million visitors to the Internet Essentials websites in English and Spanish and its Online Learning Center.
  • Fielded more than 3.9 million phone calls to our Internet Essentials call center.
  • Made Internet Essentials available in nearly 48,000 schools in more than 5,000 school districts, in 39 states and the District of Columbia.
  • Partnered with 9,000 community-based organizations, government agencies, and federal, state, and local elected officials to spread the word.

Contact Information:

Comcast Corporation

Charlie Douglas

(215) 264-8020

U.S. Department of Housing and Urban Development

Heather L. Fluit

(202) 527-2060

Keywords: Technology | The U.S. Department Of Housing and Urban Development | comcast | the digital divide