Avista Receives National Utility Customer Service Award

April 17, 2017 /3BL Media/ - Avista recently received the Edison Electric Institute’s 2017 National Key Accounts Award for Outstanding Customer Service. The award is given to electric companies that provide superior service to national, multi-site energy customers. Avista was one of only eight recipients chosen by customers in a nationwide open-ballet process. Ann Carey, Avista national account executive, accepted the award on behalf of the company.  

Over 700 companies, encompassing a variety of industries—including national brands such as Microsoft, Walmart, Staples, Marriott Hotels and Costco—were eligible to nominate and vote for utilities that go “above and beyond their expectations.” They were then asked to rate those selected companies on important traits, including innovative offerings, ease of incentive programs, and appropriate communications and customer support before, during, and after outages. Most of the voting companies are in at least 48 states and work with hundreds of different utilities.

“To be one of the few utilities in the country receiving this award is a real honor,” said Dennis Vermillion, president of Avista Utilities, “and an acknowledgment of the incredible service our employees provide to our customers.” 

Visit avistautilities.com to learn more about Avista.