The Butterfly Effect

It isn’t often that the arrival of an electricity bill puts a smile on a customer’s face – but the first bill of 2021 was an exception for 70-year-old retiree Carrie Chui, who lives with her husband in Hong Kong’s New Territories.

“It was like sunshine on a rainy day,” she says. 

With the bill came two coupons worth HK$50 each, just in time for the Chinese New Year holiday as the couple prepared for their festive celebrations.

“I was reluctant to spend much because of the uncertain economic outlook,” she says. “But when these coupons came, I bought a can of abalone for our Chinese New Year’s Eve dinner.”

Chui and her husband were among almost 800,000 households to benefit from an HK$80 million six-month Retail and Catering Coupons Programme launched by CLP Power in January.

The programme provides coupons that can be spent in over 2,400 participating retail and catering outlets to eligible customers, including customers with low electricity consumption, elderly customers who qualify for concessionary tariffs, and 10,000 tenants of subdivided units (SDUs)…

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