Coronavirus: Helping Medical Professionals, Students and Our Community

Safety is our #1 value. At JetBlue, we remain focused on the safety and well being of our crewmembers and customers. Air travel is an essential global service and we are committed to meeting travel needs, some of which are critical. During this time of uncertainty, we remain committed to our mission of Inspiring Humanity and our social impact pillars – community and youth/education. This includes our main resources – flights and assets from our network of partners.

JetBlue is currently working with many of our community non-profit partners as well as NGOs to help get medical professionals and much-needed supplies to the places where they are needed most. We are also providing flights to some students who need help getting to family and friends or a permanent housing situation.

We’re currently assessing requests for humanitarian flights and students needing to get home. To submit a request for your non-profit organization or a current college student in need, email reliefsupport@jetblue.com for consideration.

Due to the volume of requests, the team will reply to you within 2-3 business days with more details. This may include a request for more information and verification.

Students:

• In order to be to eligible, your institution must have been closed due to coronavirus, and you must travel within fourteen days of its closure. Please be prepared to provide an image of your current (unexpired) student ID and/or proof of enrollment from an accredited educational institution.

Medical Professionals:

• Please be prepared to specify the hospital/organization you are associated with or directly supporting.
• If traveling to provide medical support, you may be asked to provide the contact name and email address for your affiliated host. (i.e., staffing coordinator, administrator, etc.). and your medical identification number (if applicable)

Non-Profits:

• Please be prepared to provide specify the nonprofit/organization you are associated with or directly supporting
• If traveling to provide medical support or to transport equipment or PPE, you may be asked to provide the contact name and email address for your affiliated host. (i.e., staffing coordinator, administrator, etc.). and your 501 (c)(3) (if applicable)

For customers seeking assistance changing or canceling an existing reservation, email dearjetblue@jetblue.com or visit https://www.jetblue.com/contact-us. For the most update travel notices visit http://blog.jetblue.com/travelnotices/.

Interested in supporting organizations in your local community? Here are a few ways we’re helping our community partners, if you’d like to join us in supporting:

Transporting Medical Professionals and Medical Supplies

American Red Cross

We’ve granted one million TrueBlue points to the Red Cross to help the organization continue to deliver its lifesaving work – both today and in the months ahead. This could mean transporting Red Cross personnel, including disaster relief volunteers and blood collection employees, as well as shipping of lifesaving blood products. During this public health crisis, the American Red Cross will continue to have an ongoing critical need for blood donors and blood drive hosts to maintain a sufficient blood supply in the weeks to come. Healthy individuals are needed to donate to help patients counting on lifesaving blood. Click here to learn how to donate safely and in compliance with local directives.

Americares

We’re supporting this non-profit disaster relief and global health organization in efforts to provide access to personal protective equipment (PPE) such as masks, gowns, gloves as well as medicines and other supplies to frontline health workers. Americares is also providing COVID-19 training and tele-mentoring support to health centers in infection prevention and control, preparedness, and mental health. To support Americares directly click here.

Doctors Without Borders / Médecins Sans Frontières (MSF)

We’re working together to support their critical needs, including helping members return home when needed to assist in their local communities, moving critical supplies and supporting US operations as needs shift. To support Doctors Without Borders directly click here.

Helping Students With Flights Home

Together We Rise

As dorms and school housing are being shut down, some students are vulnerable to being displaced, especially foster youth dependent upon college housing. In partnership with our longstanding partner – Together We Rise, we are providing flights to students needing help getting to family and friends or a permanent housing situation. To support this organization directly click here.

Supporting Local Food Banks

Food Bank for New York City

Local food banks like Food Bank For New York City are taking proactive steps to protect the local communities who rely on them. As our hometown’s leading hunger-relief organization, Food Bank remains focused on providing food and resources to New Yorkers in need, including those who may be quarantined, and low-income families impacted by school closings and the economic downturn. To help them package meals for seniors and other vulnerable communities, JetBlue is donating resources such as bags for these packaged meals. To volunteer or donate to the Food Bank for New York City click here and to support food banks nationwide visit Feeding America. Visit the Food Bank for New York City on Facebook, Instagram, Twitter and LinkedIn.