Nov. 5 Hurricane Sandy Service Update: Round-the-Clock Efforts Lead to Strong Progress Restoring Verizon Voice, Data, Internet and TV Services in Mid-Atlantic, Northeast

November 5, 2012 /3BL Media/ - Verizon's restoral efforts continue nearly a week after Hurricane Sandy's Oct. 29 landfall along the New Jersey shore.  Company technicians have made strong progress in reconnecting service for consumers, businesses and government clients in parts of the Mid-Atlantic and Northeast, while challenges remain in New Jersey and New York due to extended commercial power outages and heavy damage to company facilities.

Service Restored to Thousands of Customers in Mid-Atlantic, Northeast

• Working round-the-clock, Verizon employees restored voice, data, Internet and TV service to thousands of customers over the weekend.  (NOTE: To view or embed a video of Verizon crews restoring service in Atlantic City, N.J., visit http://vz.to/PwaV1r.) 
   
• As repair loads are approaching normal levels in parts of the region, the company is redeploying technicians and material such as poles and generators from these areas to New Jersey and New York to hasten restoral in those hard-hit areas as commercial power is restored and Verizon crews can access damaged facilities for the first time.  The company plans to double the current force of technicians in these two areas over the next few days.
   
• Verizon's efforts to restore backup power to several flooded critical facilities in lower Manhattan and Queens continue.  These facilities provide phone, Internet and TV services for consumers and small businesses in the area, as well as sophisticated data communications for financial services, other enterprises and government agencies. 
   
• Even as backup power is restored to these facilities, Verizon may also need to repair damaged outside facilities to bring back service.
   
• Verizon designed and made alternate network arrangements to ensure voters in a major city were able to obtain up-to-date information on where and when they could cast their ballot during the election on Tuesday (Nov. 6).

Customer Repairs, Replacements and Care

• Verizon will provide credits for landline customers who have reported an out-of-service condition related to Hurricane Sandy.  Verizon Wireless is offering a Voice and Text program for customers in counties of New York and New Jersey impacted by Hurricane Sandy. Domestic voice and text usage will be automatically removed from accounts for activity between Oct. 29 and Nov. 16.  Included counties can be found at:  http://news.verizonwireless.com/news/2012/11/pr2012-11-04a.html.
   
• Verizon technical support will help customers determine if their equipment such as set-top boxes or home broadband routers is operable or needs replacement.  Troubleshooting tips are also available for customers at www.verizon.com/outage.
   
• The company will repair or replace any Verizon equipment damaged by Sandy, without charge. 

Focusing on Fuel; Supporting Emergency Responders, Communities

• Verizon continues to work with fuel suppliers and federal, state and local government officials to secure the fuel essential to keep generators and service vehicles running so Internet access and voice and data communications can continue to flow. As part of these aggressive restoration efforts, the company is operating 15,000 vehicles in the affected region, and 68 major facilities - along with hundreds of smaller sites - currently are operating on backup generators in the absence of commercial power.
   
• Many Verizon FiOS and Verizon Wireless stores in the affected region are open to people who need to charge their wireless devices.  Several Verizon Wireless mobile stores-on-wheels that have been moved into the hard-hit New Jersey and New York areas are also providing this service.  Customers should bring their own device chargers and call a store first to ensure it's open.
   
• Verizon's emergency fleet of vehicles and self-contained emergency inflatable air shelters continues to assist local government, public-safety and emergency management agencies at locations in Brooklyn, Long Beach, Queens and Staten Island in New York, and Hazlet, Hoboken and Ortley Beach in New Jersey.  These mobile stations provide organizations with communications, Internet and video capabilities in particularly hard-hit areas where such services may not currently be available.  In addition, the Verizon vehicle at 92-24 Rockaway Beach in Queens is open to the public from 9 a.m. to 5 p.m. for free calls and Internet access.  (NOTE: To view or embed a video of the emergency response vehicle at Rockaway Beach, click here http://www.youtube.com/watch?v=9mImNQDsziw&feature=youtu.be.)

   

• Verizon Wireless customers and the Verizon Foundation have pledged more than $3 million to the American Red Cross and other organizations aiding in Hurricane Sandy recovery efforts.  Customers can still make a $10 donation by texting REDCROSS to 90999, and those who would like to give more can donate up to $50 via text.   For more on the Verizon Foundation's Sandy support, click here.

Customers can contact Verizon online at www.verizon.com/outage to report any wireline service-related issues; or call 1-800-VERIZON (1-800-837-4966).  Please note that hold times will be longer than normal due to higher calling volumes.  For prior Hurricane Sandy updates, click here.

For more information on Verizon Wireless efforts related to Hurricane Sandy, visit the Emergency Information Center. 

Verizon Enterprise Solutions updates are available at www.verizonbusiness.com/info/hurricane.

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, with nearly 96 million retail customers nationwide.  Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500.  A Dow 30 company with $111 billion in 2011 revenues, Verizon employs a diverse workforce of 184,500.  For more information, visit www.verizon.com.