Responsible Business & Employee Engagement

NRG Helps Customers Reach Sustainability Goals

Sep 17, 2018 10:45 AM ET
Campaign: NRG Energy | 2017 Sustainability Report

A key part of our business is to enable customers to achieve sustainable energy outcomes. In 2017, we provided energy consumers across two key segments - Residential and Small Business, and Commercial and Industrial - with access to cleaner, smarter energy choices.

Residential and small business

To properly meet the needs of our customers’ lifestyles and environmental goals, NRG’s retail brands propose a variety of retail electricity plans, products and services. This portfolio is divided into three pillars of offerings:

  • Power and natural gas: electricity, home solar, community solar and backup power
  • Services: energy checkups, control and energy management, monitored security, home maintenance and installation
  • Portable Power: portable solar, portable batteries, emergency and outdoor lighting, power stations, kiosks and chargers

In 2017, our residential retail business delivered nearly 42 terawatt-hours of energy and served approximately 3 million recurring customers in the competitive retail energy markets of Connecticut, Delaware, Illinois, Maryland, Massachusetts, New Jersey, New York, Ohio, Pennsylvania and Texas, as well as the District of Columbia. Collectively, that makes our retail business one of the largest competitive mass-market energy retailers in the U.S. Retail consumers make purchase decisions based on a variety of factors, including price, customer service, brand, product choices and value-added features. 

Through our broad range of service offerings and value propositions, NRG’s Retail brands are able to attract, retain and increase the value of their customer relationships. Our retail brands are recognized for exemplary customer service, innovative smart energy and technology products and environmentally friendly solutions.

In the energy industry, competitive markets benefit customers in several ways. Competition encourages innovation, which empowers customers with more choices, increased cost efficiencies and higher-quality products and services. A central part of NRG’s policy advocacy is to open up more U.S. markets to retail competition, as many U.S. energy buyers still have no choice in what they buy or who they buy it from. Competition, inherently, is positive and forces companies to look for better, more creative solutions. 

Our Sustainable Customers goals are to: 

  • Help customers avoid 120 million Mt CO2 e of GHG emissions by 2020.
  • Make sustainability among the top reasons to choose NRG for 50 percent of our commercial and industrial (C&I) customers 

We have plenty of anecdotal feedback that customers value NRG’s sustainability leadership in our sector so, we are developing a data-collection process to help us better measure and quantify this indicator and hope to have more to disclose in our 2018 report.

Download and read our full 2017 Sustainability Report here.