Aflac's Service Lead on Transformation and Diversity

Digital Insurance: Tell us a little bit about your career at Aflac.
Jamie Lee: My career spans so many different areas in the company. I’m born and raised here in Columbus, Georgia, starting, literally answering phones in our call center. I spent time on the sell side for a number of years and then asked to lead many of our transformation type projects. That was all before I took the chief service officer role.

DI: Aflac has been a leader in hiring women to its executive team. How has the company been able to have that diverse leadership tradition?
JL: is something that it starts at the top with [CEO] Dan Amos. He says, “I'm a 69 year old white male, and I don't need to surround myself with 69 year old white males.” He’s a leader that stands for diversity and says, ultimately, that's how you're going to have a high-performing team, because you don't have everybody thinking alike, looking alike, acting alike.