Care at Our Core - Quest Diagnostics 2023 Corporate Responsibility Report

As a leader in diagnostics information services, we operate our business according to a clear set of principles we call The Quest Way, which consists of our Purpose, Strategy, and Culture. The Quest Way is our approach to how we work together to achieve our goals as a company. It also informs our Corporate Responsibility strategy and guides our efforts to improve the health and well-being of our workforce, patients and consumers, and the communities we serve. 

The theme of this year's Corporate Responsibility report, Care at Our Core, builds on our Purpose of working together to create a healthier world, one life at time. This report shares some of our contributions from 2023 and demonstrates how we are continuing to improve our processes and capabilities surrounding this work.
 

Read the full report here.

Content from this campaign

Environment

Quest Diagnostics Advances Environmental Stewardship With Renewable Energy Initiatives, Waste Reduction, and ISO 14001 Certifications in 2023
Our work to minimize our environmental impact starts within our walls. We have taken and continue to take steps to lower our carbon footprint by improving the energy efficiency of operations in our facilities as well as our logistics and transportation footprint.

Health & Healthcare

Quest Diagnostics Fortifies Patient Data Privacy and Cybersecurity With Robust Safeguards and Ongoing Threat Mitigation Strategies
Quest safeguards the privacy and security of our patients’ health information through policies, procedures, and by developing solutions to tackle emerging data security threats.

Responsible Business & Employee Engagement

Quest Diagnostics Strengthens Supply Chain Management With Enhanced ESG Risk Assessment, Supplier Diversity, and Commitment to Ethical Standards
Creating a healthier world requires collaboration, both across our internal team and with our global suppliers. Our suppliers allow us to provide the high-quality care and testing that our patients rely on.

Health & Healthcare

Quest Diagnostics’ Q4HE Initiative Advances Health Equity in Underserved Communities With Strategic Coalition Building and Targeted Funding in 2023
We launched Q4HE in 2020, as the COVID-19 pandemic exposed inequities in the healthcare system that had long existed. Q4HE focuses on improving access to testing and diagnostic services for under-resourced communities.

Health & Healthcare

Quest Diagnostics Expands Access and Affordability of Diagnostic Services in 2023 With Enhanced Financial Assistance and Innovative Testing Solutions
We continued to grow access to and affordability of our leading diagnostic services over the past year. In 2023, we expanded utilization of our financial assistance program, widened availability of our services through new collaborations, and deepened our work with Q4HE.

Responsible Business & Employee Engagement

Quest Diagnostics Enhances Patient-Centered Care With Streamlined Services, Innovative Testing, and a Commitment to Health Equity in 2023
We provide each of our patients with high-quality, individualized care, whether they come to Quest for regular monitoring or once-a-year testing.

Social Impact & Volunteering

Quest Diagnostics Amplifies Community Impact With Enhanced Corporate Giving Program and Record Employee Volunteerism in 2023
Quest’s Corporate Giving Program captures the passion and commitment of our workforce to make meaningful contributions to the communities where we live and operate through a combination of financial support, donated and discounted services, and volunteer time.

Responsible Business & Employee Engagement

Quest Diagnostics Elevates Employee Well-Being With Relaunched HealthyQuest Program, Holistic Support Initiatives, and High Engagement in 2023
We conducted a comprehensive benefits survey to better understand what our employees are looking for and determine how we can better meet their needs.

Diversity & Inclusion

Quest Diagnostics Amplifies Inclusion and Diversity Initiatives With New Employee Networks, Professional Development, and Expanded Training in 2023
The communities we serve at Quest are diverse in background, abilities, experiences, and cultures. We strive to build a workforce that reflects that diversity and supports all employees in achieving their goals and growing at Quest.

Responsible Business & Employee Engagement

Quest Diagnostics Empowers Employees With Enhanced Education Assistance and Career Growth Programs, Achieving Record Engagement in 2023
Our employees don’t just hold jobs—they build careers. In 2023, we continued to focus on the hire-to-retire journey for our workforce.
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