Smart City/Smart Utility

Smart City/Smart Utility content features highlights from Black & Veatch's 2016 Strategic Directions: Smart City/Smart Utility report including subject matter expert insights, survey response trends and in-depth commentary on current industry issues.

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Innovation & Technology

Utilities Discover a New Era of Engagement as the Focus Shifts to the ‘Customer of One’
Utilities are entering a new era of customer engagement, spawned by the growing connected device market. To be successful and sustainable, utilities should focus on creating a simple and personalized dialogue with each customer – a concept that could be described as the “Customer of One.”
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